Refunds & Returns
If you make a measurement mistake don’t worry, it happens to the best of us.
- Call or e-mail us immediately with the correct information and to get a Return Authorization Number.
- Return up to 2 rolling shelves within 15 days
of receiving it marked with the Return Authorization Number.
- We will build up to 2 new rolling shelves for $25.00 each upon receipt of the original shelves. To ensure the best possible product we always create a new rolling shelf instead of retrofitting the original.
- You will be responsible for all shipping costs, including the return of the original shelves.
Although we do our best to ensure every custom order is perfect, we’re only human. If we make a mistake on a size or missing parts
If you’re not happy with the product and would like a refund
- Call or e-mail us immediately to get a Return Authorization Number.
- Send us the product back within 15 days of receiving it marked with the Return Authorization Number. You will be responsible for shipping costs.
- We will refund your purchase price minus a 20% restocking fee.